Elephant Bet's Privacy Policy

1Introduction & Scope

Elephant Bet (elephantbet.pro) treats your privacy as its highest priority. This Privacy Policy explains what information we collect about you when you use our website and mobile application, how that information is used, who it may be shared with, and how it is kept secure.

This Privacy Policy is an integral part of Elephant Bet's Terms and Conditions. By using our platform, you are deemed to have consented to the collection and processing of information as described in this policy. If you do not agree with any part of this policy, please refrain from using our platform.

Elephant Bet complies with international data protection laws and industry best practices. Our goal is to handle your information with complete transparency, so you can always be confident that your personal data is in safe hands.

2What Information We Collect

Elephant Bet collects various types of information to deliver its services, manage accounts, and ensure security. Below is a detailed breakdown of the different data categories and their sources.

a) Information provided at registration:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and country
• Username and password (encrypted)

b) Information collected during KYC verification:

• National ID (NID) or passport number and copy
• Utility bill or bank statement for address verification
• Payment account ownership details

c) Automatically collected information:

• IP Address & Device Information
• Browser type, operating system, and language
• Login time, gaming history & session data
• Information Collected via Cookies & Tracking Technologies

d) Financial Information:

• Deposit and withdrawal history
• Payment method details (bKash, Nagad, Rocket, bank)
• Transaction amount & date

3How Your Information Is Used

Elephant Bet uses the information it collects solely for specified purposes. We never use your data for unnecessary activities or transfer it to unauthorized third parties.

We always obtain your prior consent before using your data for marketing purposes. You may opt out of marketing communications at any time. However, opting out of service-related communications (such as transaction confirmations) is not possible, as these are essential for managing your account.

4Data Sharing Policy

Elephant Bet does not sell your personal information. In certain circumstances, we may share your information with trusted third parties, and in every case such sharing is limited to the minimum amount necessary.

• Payment Processors: Required financial information is shared with bKash, Nagad, Rocket, and banking partners to process transactions.
• Game Providers: Third-party game providers integrated into our platform may process limited user data to deliver their gaming services.
• Law Enforcement: Information may be disclosed to regulatory authorities where required by a court order or legal obligation.
• Anti-Fraud Services: Limited data is shared with specialist providers for fraud detection and prevention purposes.
• Technology Service Providers: We work with trusted technology partners for cloud hosting, database management, and customer support platforms.

5Cookies & Tracking Technologies

Elephant Bet uses cookies and similar technologies to enhance your browsing experience, recognize you as a returning user, and analyze the quality of our services.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions, storing security tokens, and ensuring core site functionality. They cannot be disabled.
• Functional Cookies: Helps remember your language preference, gaming settings, and other personalized options.
• Analytics Cookies: Helps improve the platform by analyzing site traffic, page performance, and user behavior.
• Marketing Cookies: Used to show relevant ads and promotional offers. You can opt out of these at any time.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the platform.

6Data Retention Period

Elephant Bet retains your information only for as long as necessary. When determining retention periods, we balance our legal obligations, business requirements, and your rights.

• While the account is active: all data is retained.
• After account closure: certain data may be retained for a minimum of 5 years due to legal obligations.
• Transaction records: retained for up to 7 years in accordance with financial regulations.
• KYC documents: retained for up to 5 years in accordance with regulatory requirements.
• Marketing data: deleted immediately upon opt-out.

7Your Privacy Rights

Every member of Elephant Bet has specific rights regarding their personal information. We are committed to respecting those rights and making them easy to exercise.

8Security Measures

Elephant Bet has implemented industry-leading technical and organizational measures to protect your data. Our security framework consists of the following layers:

• Encryption: All data, both in transit and at rest, is protected by AES-256 encryption. Your password is never stored in plain text — strong hashing algorithms are always used.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation technology to prevent unauthorized access and service disruptions.
• Two-Factor Authentication (2FA): You have the option to enable 2FA on your account for an extra layer of security, preventing unauthorized logins.
• Regular Security Audits: Regular penetration testing and security audits are conducted by third-party specialists.
• Staff Training: All our staff undergo regular data protection training and are bound by confidentiality agreements.
• Least Privilege Access: Employees are granted access only to the information necessary to carry out their responsibilities.

9Third-Party Services & Links

The Elephant Bet platform integrates certain third-party services that enhance your gaming experience. These services may have their own privacy policies.

• Game Providers: Our platform features games from various licensed game studios. Your gaming data may be processed on the relevant provider's servers while you play.
• Payment Gateway: You may be redirected to trusted payment partners for deposits and withdrawals. The privacy policy of the respective payment provider will apply in those cases.
• Analytics Tools: We use certain analytics tools to monitor and improve platform performance. These tools collect anonymous and aggregated data only.

Elephant Bet is not responsible for the privacy practices of third parties. We recommend reviewing the privacy policy of any third-party service before using it.

10Protection of Children's Privacy

Elephant Bet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory during the registration process.
• Age is confirmed through KYC verification.
• Any user found to be under 18 years of age will have their account immediately closed.
• Any child-related data collected is deleted immediately.

If a parent or guardian believes their minor child has created an account, please contact our support team immediately. We will act promptly and delete all associated data.

11Privacy Policy Changes

Elephant Bet may update this Privacy Policy from time to time. Changes may be driven by updates to applicable law, the introduction of new technologies, or changes to the scope of our services.

• You will be notified of any significant changes via email or a notification on the platform.
• You will be informed at least 30 days before any updated policy comes into effect.
• Continued use of the platform after changes have taken effect will be considered acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of the page.

Visit this page regularly to stay up to date with the latest version of our Privacy Policy.

12Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding privacy, please contact our Data Protection team. We take all requests seriously and aim to respond within the stipulated timeframe.

• Email: [email protected]
• Response time: Typically within 7 business days, up to 30 days for complex requests.
• Support hours: 24/7 live chat support.

If your complaint cannot be resolved through us, you may escalate it to the relevant data protection authority. We are always willing to work with you directly to resolve any issues.